WARRANTY POLICY

General Policy

UPI offers a NO HASSLE WARRANTY RETURN policy to all our customers. Warranty claims can only be submitted through an authorized UPI Distributor. UPI warranty is not transferable and applies to the original installation and purchase only. In no event shall UPI be liable for incidental or consequential damages, nor shall UPI be liable for any claims or damages arising out of or connected with the UPI warranty exceed the purchase price of the products.

There are no warranties, expressed or implied (including any warranty of merchantability or fitness) that extend beyond this warranty. The warranty does not apply to costs associated with the loss of use of the product, loss of time, inconvenience, commercial loss, incidental or consequential damages. UPI reserves the right to alter the designs of products without assuming any obligation to modify previously manufactured products and will only replace warrantied products with redesigned products.

Aluminum / Chrome / Stainless Steel Products

All aluminum, chrome, and stainless steel products carry a limited 6 month warranty (from invoice date) against defects in material or workmanship.

Lighting Products

Incandescent All incandescent lighting products carry a limited 12 month warranty (from invoice date) against defects in material or workmanship. The limited 12 month warranty does not apply to several applications, such as, buses, construction equipment, and off road vehicles.

LED
Please refer to the Master Lighting Product Catalog for more detail.

RETURNS

General Policy

All returns must be authorized by UPI. All return requests must be faxed or e-mailed (returns@uapac.com). A RMA number (Return Merchandise Authorization Number) will be provided. Returns not possessing a valid RMA number are subject to rejection and will be returned to sender at the customer's expense.

All customers are encouraged to use the Warranty RMA Claim Form.

Defective Goods / Warranty Return

UPI offers our customers a No Hassle Warranty Return. Please follow the instructions below for requesting a RMA for defective goods:

1. If any warranty issues occur, simply contact the UPI for RMA number. To make it easy for you we have two acceptable methods for requesting the RMA.
● By e-mail:Truck Division: returns@uapac.com Classic Car/Truck Division: antique@uapac.com
● By fax : Truck Division: (888) 986-5988 Classic Car/Truck Division: (888) 986-6088
Note: To ensure you receive a timely RMA credit, we cannot accept RMA requests by phone.

2. You will be required to provide the following information:
● Your business name
● Contact name and telephone number (in case we have questions)
● A list of the defective item number and quantity with the nature/reason of the defect
● Special instructions you have for us
● The enclosed fax form may be used for your convenience to request an RMA

3. UPI will review the request to ensure the products are within the stated warranty period.

4. Once we have validated the warranty items, a RMA confirmation, listing the items and cost will be faxed to the customer within 3 business days. UPI will process the credit to your account within 30 days.

Note: There will be no need to return the warranty product to us. However, from time to time, UPI may require some warranty products to be shipped back so we may analyze the cause of the failure. All warranty products that are required to be shipped back will be freight prepaid by UPI.

Stock Return

United Pacific Industries encourages all customers to regularly monitor thesales volume and stock level of their inventory items. As sales trends may slow the movement of specific items, our hope is that those items are featured as "close-out specials" as to minimize stock returns. We also understand that the customer, from time to time, may accumulate over-stock items and desire to return those. Therefore, we have adopted the following policy below.

NOTE:
- Items must have been purchased by the dealer requesting the stock return.
- Items must have been purchased within the preceding 12 months.
- Items that have been discontinued will not be considered for return.

1. Contact the United Pacific office for RMA number. We have 2 acceptable methods for requesting the RMA:
● By e-mail:Truck Division: returns@uapac.com Classic Car/Truck Division: antique@uapac.com
● By fax : Truck Division: (888) 986-5988 Classic Car/Truck Division: (888) 986-6088
Note: To ensure you receive a timely RMA credit, we cannot accept RMA requests by phone.

2. You will be required to provide the following information:
● Your business name
● Contact name and telephone number (in case we have questions)
● A list of the defective item number and quantity with the nature/reason of the defect
● Special instructions you have for us

3. Your claim will be reviewed within 5 business days and you will be contacted by your sales repre sentative who will discuss solutions to liquidate these slow moving items.

4. In the event United Pacific and the customer agree to a credit in lieu of returning the items, this credit will be issued within 10 business days.

5. In the event items are returned by the customer, United Pacific will issue an RMA number to the customer.In issuing the RMA approval, the following conditions will apply:
● Returned items are subject to a 20% re-stocking fee.
● Return shipping costs are the responsibility of the customer.
● Items must not have any retail/price sticker on exterior packaging or they will be returned to the customer at customer's expense and no credit given.
● Items must be in good condition with original packaging intact or they will be returned to the customer at customer's expense and no credit given.
● Allow up to 30 days for the credit to be issued from the time the returned items are received.

6. Stock returns may be requested throughout the year and are subject to a maximum of 5% of prior year annual purchases.

Closeout / Discontinue Items

UPI will not warranty or accept returns on Closeout/Discontinue items.

Procedure:
An inventory of the merchandise being returned must accompany each return. The RMA number should be prominently displayed on each carton/box.

All Returns must be returned freight prepaid.

Ship Returns to:
United Pacific Industries
Attn: Returns Department
3788 East Conant Street, Long Beach, CA 90808

RMA's:
Outstanding RMA's will be automatically cancelled if not used within 30 daysof issuance.
Download RMA Form Truck Division: CLICK HERE
Download RMA Form Classic Car/Truck Division: CLICK HERE

CATALOGS

General Policy

UPI will send a set of catalogs and price lists upon the arrival any new catalogs and price list. Included in the mailing will be a Catalog Order Form in which customers can request additional copies.

Catalog / CD Request

UPI provides additional catalogs/CD's to our customers free of charge. Customer must submit their request on a UPI Catalog Order Form or add the request to their regular restocking order. Requests for additional catalogs/CD's should be submitted along with the regular restocking orders to avoid additional freight charges. Due to the availability of catalogs/CD's, customer's request may be limited to certain quantity. Catalogs/CD's will be shipped along with the customers' order. Customer may request the catalogs be shipped separately, but customer will be responsible for the freight charge.

Picture Request: Lighting Products

All UPI item pictures are taken professionally by our marketing department.Item pictures can be downloaded online at www.uapac.com. Item pictures not posted online can be requested by sending an email to e-mail graphic@uapac.com. All picture requests must state the item no and the format of the picture file, i.e jpeg or high resolution. UPI has over 20,000 SKU's and therefore does not have a CD with all the items.

DISCLAIMER

United Pacific Industries reserves the right to amend or update our Policies & Procedures without notice.